Extraordinary content and exceptional facilitation! Susan and Justin’s work experience in Higher Ed adds immense value to the learning.
This program is very insightful. Susan Leigh does a great job of delivering the material. I would recommend any Higher Education Institution to bring Susan Leigh to campus.
It’s very hard to find a customer service training program specific to the post-secondary environment (especially in Canada) and now I feel a lot more confident and equipped to take the materials/activities covered and transfer into my college.
Susan Leigh was outstanding!!!!!!
Susan is an amazing speaker who is able to bring relevance of the topic no matter what department you work in.
I loved the face to face contact, the interaction we had with persons we knew and those we didn’t. I enjoyed the feedback from total strangers that ended up becoming my friends!
I attended the Certification Conference at Stanford Universityin March 2017. I set up four monthly training sessions so far using the techniques and tools taught by Susan and Stephen. I would like to share what my Service Champions said so far: “The tools brought back have transformed my relationship with the students and community members. I’ve learned to frame the conversation in a more empathetic way; how to listen to students and to give the student the space to air their concerns; and most importantly, find the value in what I do – which is simply helping people. This training has made me happier in my job, and I believe it has made the team stronger and better as well.” The success we have had as a team with this training has significantly improved morale for the team and for individuals as you can see. Truly the best experience, professionally, I have had to date.