Create a customer service initiative – partner with students on academic success!
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Our mission:
Re-envision customer service
Coming from diverse two-year and four-year institutional experiences as faculty and administrators and now as SLC consultants, we love doing what we do, but we know that in today’s higher education world, service challenges can be daunting. We specialize in training staff to become role models for service excellence as they encourage students to become better customers! Staff deliver your institutional brand identity every day. And in every exchange, they provide the service excellence that attracted students to your campus in the first place!
Our personal experience and enrollment management background bring special sensitivities to the non-traditional, first generation, and culturally diverse student population of today. When staff learn to value and serve students as unique individuals, they help institutions discover service improvements that go way beyond mere student satisfaction.
Our passion:
We love students and learning
Remember how exciting it was when you first went to college? It was the future – it was your future! College was all about curiosity, knowledge, creativity, and innovation – about changing the world! Some of us struggled at first. But we finally got undergrad degrees, grad degrees, then became professors and administrators. We believe college has the power to transform lives. We’ve seen it, we’ve done it, and we’ve lived it.
But the problem is that it is a tougher road today! Students today bring financial stress, socio/political worries, and career uncertainty with them in their backpack. Many are working full-time, some with the added concerns of blended families, job responsibilities, and mortgages. We believe today’s students, now more than ever, need caring staff partners on campus to help them navigate the increasingly complex world of higher ed.
Let’s partner with students, one student at a time – to improve student success!