The Power of Excellence (2-3 hrs)
— Lecture format: $3,000
Fundamentals of Service Excellence (3 hrs)
— Small groups (30 max.): $3,000
Advanced Techniques for Service Excellence (3 hrs)
— Small groups (30 max.): $3,000
Finding Team Strengths: Myers Briggs Type Indicator (3 hrs)
— Small groups (30 max.): $3,000
FERPA: Compliance and Service Excellence (3 hrs)
— Small groups (30 max.): $3,000
One Stop: Shared Services
— Small groups plus consulting: $6,000
Contact Center: Strategic Phone Services
— Small groups plus consulting: $6,000
SILVER CERTIFICATION: Delivering Service Excellence
Small groups (24 max.): $12,000
GOLD CERTIFICATION: Measuring/Managing Service Excellence
Small groups (12 max.): $12,000
TRAINER CERTIFICATION: Teaching Service Excellence Standards
Small groups (10 max.): $12,000
CONSULTING SERVICES – contact us
—Assessment of Service
—Integration of Student Services: One Stop
—One Stop: Phase Two
—One Stop: Contact Center Development
—Campus-wide Service Initiatives