The Power of Excellence (2-3 hrs)
— Lecture/discussion for larger groups
Fundamentals of Service Excellence (3 hrs)
— Small groups (30-35 max.)
Advanced Techniques for Service Excellence (3 hrs)
— Small groups (30-35 max.)
Finding Team Strengths: Myers Briggs Type Indicator (3 hrs)
— Small groups (30-35 max.)
FERPA: Compliance and Service Excellence (3 hrs)
— Small groups (30-35 max.)
One Stop: Shared Services
— Small groups plus consulting
Contact Center: Strategic Phone Services
— Small groups plus consulting
SILVER CERTIFICATION: Delivering Service Excellence
Small groups (24 max.)
GOLD CERTIFICATION: Measuring/Managing Service Excellence
Small groups (12 max.)
TRAINER CERTIFICATION: Teaching Service Excellence Standards
Small groups (10 max.)
CONSULTING SERVICES – contact us
—Assessment of Service/Restructuring Stategies
—Campus-wide Service Initiatives
—Integration of Student Services: One Stop
—One Stop: Phase Two
—One Stop: Contact Center Development