PROJECT TOPICS
— Communication issues – Admin/staff, staff/managers, students/decision-makers
— Managing a Remote Hybrid Team: Small Efforts that Create Real Value
— Coping with COVID Stress: Preventing Burnout
— Service Standards – Policies, Practices, and Behaviors review
— What are Service Excellence Values?
— Structural and Organizational Barriers Impeding Service Excellence
— Mapping the Student Journey
— Implementing a New One-Stop or Shared Services
— Benefits of an Online Queuing System
— Paperless Processes: Advantages of Fillable Forms
— Improving Phone Service with the Two-Tier Model
— Creating Onboarding Training to Match Comprehensive Job Descriptions
— Creating or Updating Training Manuals
— Support Teams for SAP/Academic Probation students – Automatic scheduling of meetings with Support Team for Appeals
— New Service Standards and Service Excellence Training Plan – Student Services Office
— Optimizing Scheduling for Student Success – Registrar’s Office